Your privacy matters to us. This Privacy Policy explains exactly what personal information wowph collects when you use our platform, how we use it, who we may share it with, and the rights you hold as a player in the Philippines. Reading through this page takes only a few minutes and gives you a clear picture of how your data works for you — not against you.
Last Updated: 1 June 2025
This Privacy Policy applies to all registered users and visitors of the wowph platform operating in the Philippines. We may update this policy from time to time to reflect changes in our services or applicable law. The date at the top of this page always reflects when the policy was last revised. Continued use of the platform after any update means you accept the revised terms.
When you register for a wowph account, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when you complete our identity verification process, as required under Philippine regulations. During your use of the platform, we automatically record technical data such as your device type, operating system, IP address, browser type, and session timestamps. Transactional records — including deposit amounts, withdrawal requests, betting history, and voucher redemptions — are stored as part of your account activity log. We may also collect preferences and communication history if you contact our support team or respond to platform notifications. All of this information is collected for specific, legitimate purposes and is never gathered in excess of what is necessary to operate your account and comply with our obligations.
The personal data we hold is used primarily to create and manage your wowph account, process your financial transactions, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you account notifications, transaction confirmations, and important service updates — you cannot opt out of these operational communications as they are essential to the running of your account. Where you have given separate consent, we may send you promotional messages about offers available on the platform; you can withdraw this consent at any time through your account settings. Technical data helps us maintain platform security, detect unusual or fraudulent activity, and improve the performance and reliability of our services across mobile and desktop devices. We analyse aggregated, anonymised usage patterns to understand how players in the Philippines interact with our platform and to guide product development decisions. At no point is your personal data used to make fully automated decisions that produce significant legal effects on you without a human review process being available.
wowph does not sell, rent, or trade your personal information to any third party for their own commercial purposes — this is an absolute commitment we make to every player on our platform. We do share data with a limited set of trusted service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification partners, and IT infrastructure providers; all such partners are contractually bound to handle your data securely and only for the purpose for which it was shared. We may be required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so, or where disclosure is necessary to prevent fraud or protect the safety of other users. In the event that wowph undergoes a business restructuring, merger, or acquisition, user data may form part of the assets transferred — you will be notified of any such change and your rights under this policy will continue to apply. We do not transfer your personal data to servers located outside the Philippines without ensuring that adequate data protection safeguards are in place consistent with the requirements of the Philippine Data Privacy Act of 2012.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wowph platform is encrypted using secure protocols, ensuring that sensitive information such as payment details and login credentials are protected during transit. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle personal information are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the integrity of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately so we can take protective action on your behalf. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone else.
We retain your personal data for as long as your wowph account remains active and for a period thereafter as required by applicable Philippine law, regulatory guidance, and our own internal record-keeping obligations. Financial transaction records are typically retained for a minimum of five years following the date of the transaction in accordance with anti-money laundering regulations applicable in the Philippines. Identity verification documents are kept for the duration required by our licensing conditions and are securely deleted once the applicable retention period has expired. Where you request deletion of your account, we will remove or anonymise personal data that we are not legally required to retain, within a reasonable timeframe. Backup copies of data may persist in encrypted storage for a short additional period before being permanently purged from all systems. If you have questions about the specific retention period applicable to any category of your data, you are welcome to contact us using the details provided at the end of this policy.
As a user of the wowph platform and a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to your personal information. You have the right to be informed about what data we collect and why, the right to access a copy of the personal data we hold about you, and the right to request corrections where any information is inaccurate or incomplete. You may also request the erasure of personal data that we are no longer legally required to retain, or object to certain types of processing where you have grounds to do so. If you wish to exercise any of these rights, please submit a written request to our support team — we will respond within the timeframe required by applicable Philippine regulations and will not charge a fee for reasonable requests. We are committed to facilitating your rights in a transparent, straightforward manner without requiring you to navigate unnecessarily complex processes.
The wowph platform uses cookies and similar tracking technologies to enable core functionality, remember your preferences, and improve your experience across sessions on both mobile and desktop. Essential cookies are necessary for the platform to operate correctly — for example, to maintain your login session and ensure that transactions are processed securely — and cannot be disabled. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical errors may be occurring, helping us to continuously improve the product. You can manage non-essential cookies through your browser settings at any time; however, please be aware that disabling certain cookies may affect the availability of some platform features. We do not use cookies to serve third-party advertising or to track your browsing activity across other websites. Our cookie practices are designed to respect your privacy while ensuring we can deliver a reliable, high-quality experience to players across the Philippines.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way wowph handles your personal data, please reach out to our dedicated support team using the contact information listed in the footer of this page. We take all privacy enquiries seriously and aim to acknowledge your message promptly, with a substantive response provided within the timeframe required under Philippine law. If you believe that your data protection rights have been violated and are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We encourage you to contact us directly first so that we have the opportunity to address your concern before escalation becomes necessary. All privacy-related correspondence is handled with strict confidentiality, and raising a concern will never affect your ability to continue using the wowph platform.
Quick answers to the privacy questions Filipino players ask most often.
If anything in this policy is unclear or you want to exercise your data rights, our support team is ready to help. You can also browse our FAQ for quick answers, or log in to manage your account settings directly.